Management Details


At PCSmart our aim is simple, let our expert technicians take care of all aspects of your server. If you have a technical issue whether you can't get your email or you are
getting some error messages on your website, let us know.

While we are not web developers, we know HTML/XHTML/CSS, a little bit of PHP and the basics for most major bulletin boards, blogs and content management systems
so nomatter what the issue we will do our best to help.

We also carry RedHat Certified System Administrator (RHCSA) and RedHat Certified Engineer (RHCE) certifications, so you know you are in good hands.

Our fully managed definition is as follows:

* 24x7x365 monitoring of your VPS (Ping, HTTP, FTP, POP3, IMAP, SMTP, MySQL, SSH)
* 24x7x365 access to our helpdesk (Always staffed by at least one L2/L3 tech)
* Unlimited admin time
* 30 Minute responsetime guarantee on support tickets
* Comprehensive server security hardening and optimization
* Further optimization and security checks performed as often as you like
* Your choice of daily, weekly or monthly backups
* Pro-active security, system and backend software updates
* Pro-active maintainence and regular health checking
* Support for all technical cPanel/WHM issues
* Support for all backend software
* Support for 3rd party software on a best-effort basis (Examples include 3rd party PHP modules such as webpay, mailparse, ffmpeg etc)
* Account migration assistance - We can migrate accounts from other cPanel servers to your virtual server
* Disaster recovery and server backup restoration - We will help you fully restore your server in the event of a disaster, or restoration of backups

Server Setup, Security & Optimization in more detail:

* Update OS + all backend software
* Compile a custom hardened kernel with "GRSecurity", providing protection against new or "0day" vulnerabilities.
* Install & configure Firewall (CSF)
* Install & configure Bruteforce Detection (LFD)
* Install & configure Linux Malware Detection (Monitor 1000s of threats)
* Harden SSH service (Non Standard Port, Non-Direct Root Login, Enable Logging.)
* Harden system temporary directories (/tmp, /var/tmp, /dev/shm)
* Harden PHP with Suhosin extension, and SuPHP
* Disable potentially insecure PHP functions
* Install Mod_Security and rulesets
* Disable unnecesarry system services
* Limit access to select system binaries
* TCP/IP stack tuning & basic DoS/Syn protection through Sysctl variables
* Fine tuning of cPanel's own security & general settings
* Disable compilers for underprivileged users
* Enable shell "fork bomb" protection
* Enable PHP Open_Basedir protection
* Enable background process killer
* Installation of 2x rootkit checking utilities, RKHunter and CHKRootKit
* Tweaking of SpamAsassin settings
* Implement additional SPAM filering
* Install & configure ClamAV Antivirus
* Install & configure System Priority (SPRI)
* Install & configure MyTop
* Install & configure ConfigServer Explorer (CSE)
* Install sysstat package
* Tuning of Apache/MySQL to improve performance
(..and more)

It's easy enough to list software and modifications, but our managed service is much more than that. Once we have given your server a solid base level of security, features and performance tweaking, we can build upon, change it and maintain it to suit you. If you have any questions, please don't hesitate to contact our sales team.