Our background

With the large and growing number of hosting providers on the market today, it's sometimes nice to know who you are working with. For that reason this page gives a little insight into who we are and why you should trust us with your online presence.

 

How long have the PCSmart Group been operating?

 

We were originally called PCSmart24, a local PC repair and consultancy service based in Staffordshire, United Kingdom. In late 2005 we started offering web hosting and basic web design to friends/family and local businesses and in early 2006 this became our new full-time direction and "PC Smart Hosting" was born. Over the following years we expanded from regular webhosting to offering cloud computing or virtual private servers, and server management services.

 

As of February 2010 we trade as the PCSmart Group, a UK based partnership with three distinct brands focusing on different segments within the hosting industry:

* PCSmart Hosting - Our managed services brand, offering web hosting, reseller hosting and managed servers.

* xenSmart - Provides unmanaged Xen VPS with rock solid stability for those wanting to manage their own server.

* SmartServerManagement - Provides affordable Linux server management and consultancy services.

What are your opening times for Sales, Billing and Technical Support?

Sales and Billing are open all year round and have no fixed hours. We aim to reply to all enquiries within 24 hours, though it can take longer on Bank Holidays.

We provide a true 24x7x365 technical support service with all of our products and services. In addition to our management team, we have a team of four technicians working on a rotating shift-pattern to ensure someone is always available to help, whether its 1PM in the afternoon or 2AM in the morning.

Our "Mission Statement"

Our mission is simple, to provide a hosting service that we would be happy to use ourselves. We do our best to deliver robust features, reliability and performance at the lowest possible prices.

We own and manage all of our infrastructure including Servers, Switches and PDU's which gives us unrivalled control over our services, coupled with a highly skilled and certified management team.

If you have any questions, comments or suggestions on how we can improve our services, we would love to hear from you. Please get in touch.