Contact us

There are several ways to get in contact with us, whether it's a general enquiry or a technical support request. Our preferred method of contact is via our Ticketing system, since this allows us to track your problem between staff, to give you a timely response.

Mailing Address:

PCSmart Group t/a PC Smart Hosting
157 Rugeley Road
Burntwood
Staffs
WS7 9HA

Email Addresses (These go straight into our Ticketing System):

Billing: billing (@) pcsmarthosting.com
Sales: sales (@) pcsmarthosting.com
Support: support (@) pcsmarthosting.com

 

Support Portal (Click Here):

Our Support Portal is the central location for monitoring and logging any Billing, Sales or Support issues. We offer a 24x7 technical support service, which includes
weekends and bank holidays!

 

Billing Portal (Click Here):

Our billing portal is the central location for managing all aspects of billing on your services with us.

Abuse:

If you feel a customer of our services are breaking our Terms of Service, or are otherwise causing you or your websites problems, we need to know about it.

Email: abuse (@) pcsmarthosting.com

Status Blog:

We provide a Status blog over at www.pcsmarthosting.net where we report the latest known problems with any of our servers or our network. This is hosted offsite in a completely different datacenter, so you can be sure it will be available in the rare occasions where there are issues. Our support desk is also hosted offsite, so you can contact us in the event of any issues.