You asked, we answer.
What is disk space?
Disk Space is the amount of storage you have for files on your hosting account. This includes space used for emails and MySQL databases.
What is monthly transfer?
Monthly transfer (Sometimes called bandwidth) is the amount of data you can transfer in and out of the server per month, in any combination.
What is a parked, add-on or subdomain?
A parked domain is where you point a domain to an existing website.
A add-on domain is where you point a domain to a subdirectory.
A subdomain is a subdirectory of a domain e.g. joe.bloggs.com.
Do you offer unlimited space or bandwidth?
There is no such thing as unlimited disk space or unlimited bandwidth. There are always limits (Usually in the smallprint). We provide competative plans, and better still, you can actually use every last byte of it without being penalized!
Can you help moving from another hosting provider?
Absolutely! If your existing hosting providers uses cPanel, we can move your entire account over to our servers keeping all of your settings and emails intact. Otherwise we can help you move your site and scripts manually.
Do you offer free trials or sponsorship?
We don't offer free trials, instead we offer a 7-day money back guarantee. If you are a local charity, please contact us with your disk space, bandwidth and traffic requirements and we will see if we can help.
How can I upload files?
There are a few different ways of uploading your files. cPanel includes an easy to use filemanager to upload files, including a basic editor for text files and web pages. More experienced users or those looking to upload larger files, can use FTP by connecting to our servers via an FTP client such as Filezilla.
For MySQL, cPanel includes access to PhpMyAdmin. From there you can edit your database tables, or upload/download database backups.
If you have a particuarly large database to restore, you can also upload it via FTP and we can restore it for you.
What are your CPU and memory limits?
Most large hosting providers have a fixed limit on CPU and Memory usage, and often enforce other methods to limit how you can use your account.
We do not have a fixed resource limit, but we ask users to be considerate. A general rule is 64MB-128MB or less memory per process, but don't worry about it too much. If your site gets too busy for our shared hosting environment, we will let you know by email.
We can also help with the transition onto a VPS or Dedicated Server solution, so regardless of how popular your site gets, we have the skills to handle it!